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Frequently asked Questions

These are some common questions we get asked. 

If you have any questions not answered here, please email us at Molino@MolinoGlass.com or fill in the form. 


According to our stats most customers receive their order within 6 days from when we ship their order. We try to ship within 24 hours of receiving your order, so you should expect your order within 7 to 10 days.

You can change your shipping and billing addresses by going to your My Account page.

When your order is shipped you will receive a link to track your order.

Please use the form on this page if you need to reach us.  We are always happy to answer any questions about our Molino Glass products, the website or your orders.

Please let us know as quickly as possible using the contact form on this page.  

Yes we do, although our website only has shipping rates for the US and Canada. 
If you live somewhere else please use the contact form to tell us what you want and where you live and we will give you a shipping quote.

It depends on the products you order, where possible we try to ship everything in one package.  We offer Free Shipping on orders over US$50 so it doesn’t really matter if your order comes in more than one package as there is no extra cost to you.

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If you do not receive a reply PLEASE check your Spam folder for emails from us. Thank you!