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Frequently asked Questions
Please Note: For packages that are in transit we have no additional info than what is shown on the USPost Tracking Page.
Please refer to the USPost Tracking Site using the tracking number we will send you. – https://tools.usps.com/go/TrackConfirmAction_input
These are some common questions we get asked.
If you have any questions not answered here, please email us at Molino@MolinoGlass.com or fill in the form.
Thanks!
According to our stats most customers receive their order within 8 days from when we ship their order. We try to ship within 24 hours of receiving your order, so you should expect your order within 7 to 10 days of when you placed the order.
Please Note: US Customs sometimes refuses to allow packages containing Bongs to enter the United States. If this happens your package will be returned to us. We will notify you as soon as we receive the package back at our shipping facility and give you the option of a refund, or we can re-ship it for no additional charge.
You can change your shipping and billing addresses by going to your My Account page.
Please note: We cannot take responsibility if you entered the wrong address and we have already shipped your order.
When your order is shipped you will receive a link to track your order.
Please use the form on this page if you need to reach us. We are always happy to answer any questions about our Molino Glass products, the website or your orders.
Please let us know as quickly as possible using the contact form on this page.
Yes we do, although our website only has shipping rates for the US and Canada.
If you live somewhere else please use the contact form to tell us what you want and where you live and we will give you a shipping quote.
It depends on the products you order, where possible we try to ship everything in one package. We offer Free Shipping on orders over US$50 so it doesn’t really matter if your order comes in more than one package as there is no extra cost to you.
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If you do not receive a reply PLEASE check your Spam folder for emails from us. Thank you!