Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

On average our customers report receiving their order within 7-10 days of us shipping them out. We ship all orders from Vancouver using Canada Post.

Creating an account is not a requirement to buy from us.  However if you want you can create an account when you place any order.

If you have created an account with us then simply log into your account and you can change it there.  If you don’t have an account please email [email protected] and we will assist you.

You will receive a Tracking Number by e-mail once your order has been sent.   

To Track your Package please go to the Canada Post website https://www.canadapost.ca/cpc/en/home.page

For security reasons we never see your credit card details and we have no way to store it.  We only receive confirmation from our payment processor that your card was charged and the address to send your order.

We do not charge any sales tax.

Our website is only set up to ship orders to Canada and the United States.  However, if you Contact Us we can sometimes arrange to ship to other countries.

It depends on the products you order, where possible we try to ship everything in one package.  We offer Free Shipping on orders over US$50 so it doesn’t really matter if your order comes in more than one package as there is no extra cost to you.

If you need to swap an item

Returns and Exchanges

Please Contact Us with the details of your order and we will do our best to help.

We are sorry if that has happened.  Please Contact Us with the details of your order and we will fix the problem.

We are sorry if that has happened.  Please Contact Us with the details of your order and we will fix the problem.

Our customer support can be reached by filling out the form here Contact Us 

If you have created an account with us then simply log into your account and you can change it there.  If you don’t have an account please Contact Us and we will assist you.

We would obviously prefer you didn’t, but yes you can if we haven’t already shipped your order.  Please contact us as quickly as possible if you need our assistance.

We don’t offer pre-orders at the moment.  Sorry.

Phone: (+1) 866 770 2664

@2019 Molino Glass. All Rights Reserved.

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