Molino Glass Bong Insurance Program
1. How does Molino’s Bong Care Insurance work?
All Molino Glass Bongs over $99 can be covered against breakage for 1 year.
If at any time during the 12 months after your purchase an eligible Molino Bong, your bong gets broken you can claim Bong Care Insurance and you will receive a discount on a replacement Molino Bong equal to 50% of your original purchase price.
For example, if you purchased a $100 bong and then you broke your bong you would receive store credit worth $50.
2. How do I make a claim on my Bong Care Insurance?
Making a claim is very easy, simply fill out the form below.
You must include a photo of your broken Molino Bong with a handwritten note that has the current date and the email address you used when you originally purchased your bong from MolinoGlass.com. Your broken bong and the note must be in the same photo!
Once we have verified your claim, we will send you a coupon equal to 50% of the original purchase price. You can use this coupon to purchase the same bong or use it to purchase any other bong.
3. What if I don’t have a photo of my broken Molino Bong?
Unfortunately, just like a regular insurance policy, we have to guard against fraudulent claims.
If you cannot show clear evidence that your bong has been smashed with a note that confirms the current date and your name, we will have to deny your claim.
4. Do you need me to return the broken glass bong?
No, there is no need for you to return the broken glass.
As long as you send us a photo including the date and your email address, we can process your claim and we will send you a discount coupon so you can order your replacement Molino Bong.
5. Does Bong Care cover more than one replacement?
Your Molino Glass Bong Insurance provides you with cover for 1 year that your coverage is valid. We hope you won’t break your bong more than once, but if you do we will cover it multiple times.
6. What if the Molino Bong I want to replace is out of stock?
If the Molino Bong you originally ordered is unavailable, you can either wait for it to be back in stock or you can use your discount code to purchase another piece.
The discount code is only valid for the purchase of another Molino Bong, within your warranty period.
Submit your Bong Care Claim
Sorry to hear you’ve had an accident and broken your bong! Please fill out the form below to claim on your Bong Care Insurance.
Please allow 24 hours for us to process your claim and get back to you.
The Molino Team.
LIMIT OF LIABILITY
The total amount we will reimburse for a replacement made in connection with a claim pursuant to the Molino Glass Bong Insurance is 50% of the orginal purchase price of your original piece. We do not offer repair of products, nor will we provide any cash settlement in lieu of product replacement. Only selected Molino Glass bongs are eligible for the Bong Care Program.